Motivated by enhancing workforce capability in total quality management (TQM) and office and records management, the Research and Extension Office (REO), in collaboration with the Human Resource Management Office (HRMO), administered the upskilling sessions for Total Quality Management (TQM) and Office Records Management, dubbed the second General Faculty and Non-Teaching Personnel Assembly, on April 1, 2023, at the ST Auditorium.
In his welcome address, Dr. Elizer R. Caculitan, Director for Research and Extension Office, revealed that the TQM and office records management were based on the training needs analysis conducted by REO for faculty of instruction and non-teaching personnel (NTP).
Dr. Caculitan discussed that, apart from “providing working knowledge of the scientific office records management so that quality management is attained,” the aim of the assembly was to involve the employees in the practice of attaining total quality management so that “our clienteles both external and internal, would be provided with quality service and the highest level of customer satisfaction.”
Serving as the plenary speaker, Dr. Dulce F. Atian, former president of the Camarines Sur Polytechnic Colleges (CSPC), shared some concepts and practices she wrote about in her dissertation that were pertinent to TQM.
Dr. Atian attested that “TQM is a tool to enhance the quality of higher education in the 21st century” and can be achieved through “participation management, a teamwork approach, and continuous process improvement.”
In her conclusion, Dr. Atian emphasized that “total quality management is every employee’s agenda” and left a challenging rhetorical question: “Are we educating our students to understand the complex global challenges of our time?”
Meanwhile, the members of the faculty of instruction and NTP were also immersed in the office records management session led by Ms. Kris T. Sarmiento, Program Director of the Bachelor of Science in Office Administration (BSOA) at the Partido State University (PSU).
Ms. Sarmiento highlighted that office record management as an “organizational practice” serves an “integral role in achieving total quality management as it deals with official information” that “must be handled systematically and scientifically” from their creation until destruction.
With immense gratitude, Dr. Caculitan concluded the assembly by expressing his “high hopes” for the employees to manifest exponential transformation and growth relevant to quality service and customer satisfaction in both academic and other transactional processes.
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