EXECUTIVE CORNER | Naga College Foundation, Inc. (NCF) restructures its institutional divisions for the academic year 2022-2023. It aims to provide the highest academic standard and render efficient and effective services to all its clients.

The restructuring initiates promotions and reemployment of former officials, the creation of new divisions, and the expansion and collaboration of existing offices. Get acquainted with them as NCF features the new organizational structure here in Executive Corner.

𝗡𝗖𝗙 𝗲𝘅𝗽𝗮𝗻𝗱𝘀 𝗧𝗥𝗖, 𝗻𝗮𝗺𝗲𝘀 𝗖𝗮𝗽𝗮𝗴𝗮𝘀 𝗮𝘀 𝘁𝗵𝗲 𝗻𝗲𝘄 𝗧𝗥𝗖 𝗱𝗶𝗿𝗲𝗰𝘁𝗼𝗿

Established in 2019 and known for implementing the Flex50 – the continuing strategy for instructional delivery of NCF in the post-pandemic era, Technology Resource Center (TRC), now covers former separate administrative and academic support offices such as Information and Communications Office (ICO) and the Information Technology Services Office (ITSO).

The restructuring of the institutional division for the academic year 2022-2023 brought the expansion of TRC.

As Sheila E. Balid-Bordado remains as the Director for Quality Assurance and ascends as the Assistant Vice President for Academic Affairs, Mario C. Villanueva, NCF President, appointed Proceso P. Capagas, the head of the Information Technology Services Office, to take over the directorial position.

𝗡𝗼𝘁 𝗮𝗹𝗹 “𝗣𝗿𝗼𝘀”-𝗰𝗲𝘀𝘀𝗼𝗿𝘀 𝗱𝗲𝗴𝗿𝗮𝗱𝗲 𝗼𝘃𝗲𝗿 𝘁𝗶𝗺𝗲

Proceso P. Capagas, known to his colleagues by his byname, “Sir Pros”, finished his bachelor’s degree in Computer Science at the University of Nueva Caceres in 1999. Capagas was originally scheduled to graduate in 1997, however, there was a need for him to defer his studies to work and save.

His journey at NCF started in 2001 when he assumed his first post as the Computer Laboratory Custodian at the College of Computer Studies (CCS), headed by then CCS Dean, Sheila E. Balid. While serving as the laboratory custodian, Capagas also handled subjects in CCS, for three semesters, teaching Computer Graphics and Computer Networking, until 2004.

A year after, he worked as a full-time Technical Support and IT Specialist in Computer Services Unit (CSU) until 2010.

Together with Mr. Ariel Padua, CSU Head, Capagas spearheaded the attempt and implementation of NCF in establishing an in-campus internet facility and making the offices interconnected. During the implementation, NCF started through its first WiFi service as part of the Learning Resource Center from 2009 to 2010.

In 2011, NCF underwent organizational restructuring wherein he was promoted as the Officer-in-Charge of the Computer Services Unit, which was eventually named as the Information Technology Services Office (ITSO) – where Capagas served 10 years as the Office Head.

When asked about his major accomplishment as the Head of ITSO, Capagas said: “With the support of the administration, the offices and the whole campus are already interconnected. We made sure that the primary internet connection become upgraded – the backbone – from the regular cable to the fiber backbone. All of these ensured that the data transmission at NCF is fast-tracked.”

“Almost all identified areas in the campus have been connected to WiFi and was being part of student services, served as the passive income utilized by the school,” he added.

“𝗪𝗵𝘆 𝗿𝗲𝘁𝗶𝗿𝗲𝗺𝗲𝗻𝘁 𝗶𝘀 𝗻𝗼𝘁 𝗮𝗹𝗹 𝗶𝘁 𝗶𝘀 𝗰𝗿𝗮𝗰𝗸𝗲𝗱 𝘂𝗽 𝘁𝗼 𝗯𝗲?”

Capagas planned to terminate his two-decade service at NCF in December 2022. However, NCF offered him a promotion to a directorial position which obliged him to extend for another five years.

“I never expect this promotion. In fact, I was hesitant to accept this promotion,” Capagas revealed.

“The hesitation is coming from the fact that I am more of technical support. Academic support is somewhat new to me,” Capagas explained.

After contemplating it countless times and seeking advice from his colleagues, he accepted the promotion.

Capagas refused to hibernate. He committed once more to help the institution in ensuring the office and academic transactions are fast, efficient, and relevant to the ever-changing digitalization.

Capagas admitted that he is carrying a load of pressure, considering the immense accomplishments and outcomes of TRC from 2019.

“I am afraid that I might not continue what the TRC has done for two years… Expectations are overwhelming,” Capagas said.

“But I am now done coping. We already plotted a road map and saw what the expanded TRC can contribute to NCF and its clients,” Capagas furthered.

Maybe retirement is not as good as other people have said it is because there are a lot of things you can learn and contribute. Maybe the storage is still capable to handle experiences and render sufficient services.

𝗧𝗵𝗲 𝗳𝗶𝘃𝗲-𝘆𝗲𝗮𝗿 𝗿𝗼𝗮𝗱 𝗺𝗮𝗽

As the new director of TRC, Capagas ought to monitor, supervise, promulgate policies, and spearhead sustainable programs, thereby optimizing TRC as an educational support unit, systems support, and frontrunner of the information technology infrastructure.

Capagas unveiled several significant features of their five-year road map, effective this present academic year until 2027. The five-year road map highlighted the key areas of the TRC: educational support, systems support and development, and the information technology infrastructure.

Assistance and training for new technology applications or platforms for instructional delivery, instructional media, and use of technology resources are some of the plans to be implemented as educational support.

In terms of systems support and development, TRC emphasized in its roadmap the improvement of systems such as AIMS and ERP and the development of systems in areas of queueing, appointment, registration, library information, gate management, and CAMPUS locator.

Furthermore, TRC also looks forward to establishing a Campus Area Network using Gigabit Passive Optical Network (GPON) and acquiring Enterprise Firewall.

“We need to deliver results. We need to be responsive and proactive to the needs of the school,” Capagas stated when asked about his learning throughout his two-decade tenure at NCF.

“Immediate response and urgency to resolve prevent transactional interruption and secure customers’ satisfaction,” he added.

Capagas prayed that he may deliver to the school and the students the efficient and effective services they deserve. Whether he may or he may not extend for another era after the implementation of the roadmap, Capagas is comforted by the fact that he will leave prints of legacies that will be seen and utilized for a very long time.